Refund & Return Policy
Last updated: 17 May 2026 · Skyland Global Traders – F.Z.C
Return window
You may return unopened items in their original packaging within 7 calendar days of delivery for a full refund of the item price (shipping costs are non-refundable except where the return is the result of our error).
What can’t be returned
- Perfumes, cosmetics, and personal-care items once the seal is broken or the bottle has been sprayed — for hygiene and safety reasons.
- Items marked “Final Sale” on the product page.
- Items damaged or altered after delivery by the customer.
- Gift cards.
Damaged or wrong-item deliveries
If an item arrives damaged, defective, or not what you ordered, please contact us via WhatsApp (+971 541 913 786) or email (sultanshamas7786@gmail.com) within 48 hours of delivery with photographs. We will arrange a free return courier and either replace the item or refund the full amount including shipping.
How to initiate a return
- Email sultanshamas7786@gmail.com with your order number and reason.
- We’ll send return instructions and a return reference within one business day.
- Ship the item back (we’ll guide you on the cheapest authorised courier).
- Once we receive and inspect the item, we’ll process your refund within 5–7 business days via the original payment method.
Refund timelines by payment method
- Cash on Delivery: refunded as bank transfer to a UAE bank account you provide.
- Bank Transfer (BACS): refunded by reverse bank transfer.
- Card (Stripe): refunded to the same card; allow 5–10 business days for it to appear depending on your bank.
Restocking fee
None for standard returns within the window. Customer pays return shipping unless the return is due to our error.
Contact
sultanshamas7786@gmail.com · WhatsApp: +971 541 913 786
Note: AI-drafted template tailored to UAE retail norms. Legal review recommended before launch.