Privacy Policy

Last updated: 17 May 2026 · Skyland Global Traders – F.Z.C, Ajman Free Zone, License No. 53588

1. Who we are

Skyland Global Traders – F.Z.C (“we”, “us”, “our”) operates this website and the e-commerce store at www.skylandtraders.com. We are a Free Zone Company registered with the Ajman Free Zones Authority in the United Arab Emirates.

2. What data we collect

When you place an order, register an account, contact us, or subscribe to updates, we may collect: your name, email, phone/WhatsApp number, billing and shipping addresses, payment-method details (handled by the payment gateway — we never store full card numbers), order history, IP address, browser/device information, and any messages you send us.

3. How we use your data

  • Fulfilling your order: processing payment, packing, shipping, customer service.
  • Account management: letting you log in, view past orders, update addresses.
  • Communications: order confirmations, shipping updates, replies to enquiries, and — only if you opt in — marketing emails.
  • Legal & tax compliance: we are required to retain transaction records under UAE law.
  • Security and fraud prevention: detecting suspicious activity on accounts and orders.

4. Who we share data with

We share only what’s necessary with: (a) payment gateways (Stripe, bank for BACS), (b) shipping couriers (your name, address, and phone), (c) the WhatsApp platform when you initiate a chat with us, (d) technical service providers (hosting, analytics, email delivery) under written confidentiality terms, and (e) UAE authorities when legally required.

5. Cookies

We use essential cookies for cart and login functionality, plus analytics cookies (opt-in via our cookie banner) to understand how the site is used. You can withdraw consent for non-essential cookies at any time through the banner.

6. Data retention

Order and tax records are retained for the period required by UAE law (currently 5 years). Marketing-list entries are kept until you unsubscribe. Inactive account data is reviewed after 24 months.

7. Your rights

You may request access to, correction of, or deletion of your personal data (subject to legal retention obligations) by emailing sultanshamas7786@gmail.com. We respond within 30 days.

8. International transfers

Some processors (e.g., Stripe, cloud hosting, email delivery) may store data outside the UAE. We use providers with industry-standard safeguards and contractual data-protection terms.

9. Children

This site is not directed at children under 18, and we do not knowingly collect data from them.

10. Changes

If we update this policy materially, we will note the change at the top of this page and email account holders.

11. Contact

Privacy questions: sultanshamas7786@gmail.com · WhatsApp: +971 541 913 786

Note: This policy is provided as an AI-drafted UAE-appropriate template and should be reviewed by qualified UAE legal counsel before relying on it for compliance with the UAE Data Protection Law (Federal Decree-Law No. 45 of 2021) and any sector-specific obligations.